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LATEST NEWS

 

CQC rating of 'Good'

New Inn Surgery has been awarded a rating of 'Good' by the CQC following an Inspection on 20th October 2016.

The new report once again finds services ‘Good’ in respect of being caring and in addition rated services as ‘Good’ in all other areas.

The practice has taken great strides forward particularly organisationally and the notable awarding of not one, but two levels above the previous CQC rating reflects the hard work and commitment of all the practice staff.

Please go to the Latest News link for more information.

 
 

NHS Charter

smiling_patientWe wish to provide medical services to a high standard.

You can expect from us:-

  • Confidentiality.
  • A copy of the practice Leaflet.
  • A health check appointment after registration.
  • Medical treatment for an urgent matter within 24 hours.
  • Sessions to start on time or to be kept informed of any delays.
  • Repeat medications to available within 48 working hours of a written request.
  • Staff to be polite, helpful and efficient.
  • Your medical record transferred to the Primary Care Agency immediately on request.

In return we would like you to:-

  • Treat staff with courtesy.
  • Attend your appointment on time.
  • Request a home visit only when too ill to come to the surgery.
  • Use the out of hours service only when your condition seriously makes this necessary.

Comments:-

If you feel our agreed standards are not being met then please contact our practice manager who will respond to your concerns within 48 hours. 



 
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